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For all general queries please contact us:

Email: info@rockinsurance.com
Telephone: 01293 855958

Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For emergency medical assistance:

Medical Emergency Helpline: 00 44 (0) 2380 644633
Open 24/7 (365 days)

For medical screening:

Telephone: 01293 855958

Monday to Friday 9.00am to 5.30pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For travel insurance claims:

Claims Helpline: 02380 177468

Monday to Friday 9.00am to 5.00pm

 

For gadget insurance claims:

Claims Helpline: 01285 626020

Monday to Friday 9.00am to 5.00pm

Complaints Procedure

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:


The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com


For complaints about how a claim has been handled you should contact:
International Medical Rescue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG
Email: complaints@im-rescue.com


If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

The Emerald Difference
Hassle-Free Cover
• 1,000s of medical conditions covered
• No need to declare your HIV status
• Cover for single parent families & groups
Help when you need it
• 24/7 helpline if you're detained or assaulted
• Extra kennel costs for pets if delayed
Get the right options
• Cruise Cover
• Gadget upgrade
• Winter sports cover
Policy Documentation Get a quote
Comprehensive Cover
COVER FOR TRAVELLERS AGED UP TO 74*
UP TO £5,000 CANCELLATION & CURTAILMENT
UP TO £2,000 BAGGAGE & PERSONAL EFFECTS
COVER FOR HIJACKING, MUGGING OR AIR RAGE